Lids in Escondido, CA Closed now

Reviews about Lids

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  April 03, 2020, by Robin Knutson-Jones
  This is what is wrong with our world today!! The day before Christmas My husband went to buy a cap for our 4 year old and got his name embroidered on it at LIDS in the North County mall. My son’s name is Kai. When we spell Kai on our Apple devices or computers it always autocorrects it to “Kia”. Obviously no parent spells their kid’s name wrong! Especially not three letters. When the hat came back with “Kia” on it instead of Kai my husband, in the Christmas rush, grabbed it and came home. He didn’t notice. When he came home he was excited and showed me and I saw that it said “Kia “. We tried to hide it from our son when we gave it to him with the intention of taking it back to get fixed after Christmas. Mistakes happen, shouldn’t be hard to get fixed right? WRONG The guy at Lids told my husband that they would remove the “IA” in Kia. My husband was disappointed but felt it was his fault since he didn’t tell the guy it was wrong when he handed it to him in the first place. My response, “um no!!!! Regardless of if you noticed it then or now, the damage was done, they made the mistake and would have to fix it”. He got the hat back and it is HORRIBLE. Like despicable, horrendous, garbage. Lids was perfectly fine with this solution! This is what is wrong with our world today, it was as if we owed them since we bought the hat. I will never shop there again.